Shipping policy

Thank you for shopping with us! We are committed to delivering your products to you as quickly and efficiently as possible. Please review the following shipping policy to understand our procedures and timelines.

1. Order Processing Time:

  • Standard Processing: Most orders are processed and shipped within 3-5 business days (Monday-Friday, excluding holidays) after your order is placed.
  • Special Items/Pre-Orders: Some items, such as pre-orders or specially curated boxes, may have longer processing times. These will be clearly indicated on the product page.
  • Order Confirmation: You will receive an order confirmation email immediately after placing your order.
  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods and Delivery Times:

  • Delivery times are estimates and are not guaranteed. Factors such as weather, holidays, and carrier delays can affect delivery.
  • We use USPS, UPS, and/or FedEx for our shipping services.

3. Shipping Costs:

  • Shipping costs are calculated based on:
    • The weight of your order.
    • The destination address.
    • The shipping method selected (when applicable)
  • Shipping costs will be displayed at checkout before you complete your purchase.
  • International shipping costs will be calculated at checkout, and the customer is responsible for all customs fees and duties.

4. Tracking Your Order:

  • You can track your order using the tracking number provided in your shipping confirmation email.
  • You can also track your order through the carrier's website.

5. Shipping Restrictions:

  • We currently ship to United States, Canada, and select international regions. (Our list is currently expanding)
  • Certain items may have shipping restrictions due to size, weight, or legal regulations.

6. Damaged or Lost Packages:

  • If your package arrives damaged, please contact us immediately with photos of the damaged items and packaging.
  • If your package is lost in transit, please contact us so we can initiate a trace with the carrier.
  • We will work with you to resolve any shipping issues as quickly as possible.
  • For lost packages, please allow 10 business days for the carrier to complete their investigation.

7. Incorrect Shipping Address:

  • Please ensure that your shipping address is correct before placing your order.
  • We are not responsible for packages delivered to incorrect addresses provided by the customer.

  • If a package is returned due to an incorrect address, the customer will be responsible for the re-shipping costs.

8. International Shipping Information:

  • Customers are responsible for any customs duties, taxes, or fees that may be incurred.
  • Delivery times for international orders can vary significantly due to customs processing.
  • Please be aware of your country's import regulations before placing an order.

9. Contact Us:

  • If you have any questions about our shipping policy, please contact us at choosegodllc@gmail.com

Important Considerations:

  • Holidays: Be sure to adjust your processing and shipping times during peak holiday seasons.
  • Returns/Exchanges: Consider linking to your returns and exchanges policy from this page.
  • Updates: Regularly review and update your shipping policy to reflect any changes in your procedures or carrier policies.
  • Legal: Consult with a legal professional to ensure your shipping policy complies with all applicable laws and regulations.

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